Certified Odoo Partner in Lusaka, Zambia

Lusaka is experiencing rapid digital growth, and businesses need an ERP partner that understands both technology and local business dynamics. M&J SERPA Africa is the leading Odoo Partner in Lusaka because we combine a physical presence in Northmead with deep technical expertise. We simplify the complexities of Zambian business operations, from handling ZRA Smart Invoice integration to managing multi-currency payroll. Our team has a proven track record of delivering successful implementation projects for government agencies, NGOs, and private sector enterprises in Lusaka.

We don't just provide software; we provide a strategic platform that enhances transparency, efficiency, and compliance. Our local team ensures that you receive prompt, face-to-face support whenever needed, making us a trusted partner for long-term growth.

Yes, our Odoo solution is fully integrated with the Zambia Revenue Authority (ZRA) Smart Invoice system. We understand that compliance is critical for business continuity in Lusaka. Our custom integration automatically transmits sales data to ZRA in real-time, generating the required QR codes and reference numbers on your invoices. This eliminates the need for manual data entry into the ZRA portal, reducing compliance risks and administrative workload.

We also ensure that your system stays updated with any changes in ZRA regulations, giving you peace of mind that your tax reporting is always accurate and up-to-date.

Odoo is highly flexible and can be configured to handle all Zambian tax requirements. We set up automated workflows for Withholding VAT (WVAT), ensuring that you correctly deduct and report taxes when dealing with appointed agents. Our system also manages Turnover Tax, Corporate Income Tax setups, and PAYE tax bands according to Zambian legislation. For businesses dealing with imports, we configure landed costs to include customs duties and excise taxes, ensuring your inventory valuation is precise.

By automating these calculations, Odoo helps you avoid penalties and ensures that your financial statements are audit-ready at all times.

Definitely. Procurement is a major challenge for many Lusaka businesses, especially in construction and government contracting. Odoo's Purchase app streamlines the entire procure-to-pay process. It allows you to manage vendor price lists (in ZMW and USD), create purchase agreements, and automate Request for Quotations (RFQs).

We implement approval hierarchies to ensure that all purchases are authorized by the correct personnel, preventing maverick spending. The system also tracks vendor performance based on delivery times and quality, helping you negotiate better terms. With Odoo, you get full visibility into your spending, helping you control costs effectively.

Yes, we believe that training is key to successful ERP adoption. We offer comprehensive training programs at our Lusaka office or on-site at your premises. Our training is role-based, ensuring that accountants learn the financial modules, sales teams master CRM and quoting, and warehouse staff become proficient in inventory management. We conduct hands-on workshops using your actual data, so users can relate the system to their daily tasks.

Additionally, we provide user manuals and access to online resources for continuous learning. Our goal is to empower your team to use Odoo confidently and independently.